Items returned must be new, unused and in original packaging.
Step 1: Contact Us (preferred) or Call our toll free number 1-866-697-7334 Monday Friday, 9am -5pm eastern standard time.Please notify us of your intent to return within 21 days of receiving your order and include your order number. We will assign you a Return Merchandise Authorization (RMA) Number*, and email you a return label for domestic returns. All returns including International returns are at the buyer expense.
Step 2: Package item back in box or pack, with all packaging material.
Step 3: Ship package through carrier of your choice (we recommend you obtain a tracking number) or use the return label provided to you via email (FedEx):
CHARM AND HAMMER
Attn: RMA# (Your authorization number)
1107 Patterson Grove Rd. or PO BOX 536, Apex, NC 27502
Upon receipt of the item(s), we will process your exchange or your refund according to your original payment method (credit card, paypal, check, etc). Please allow several weeks for refund to process through to your credit card.ÃÂ
Restocking FEE of 25% will apply to all returned orders in excess of $100 or any item(s) returned without original packaging, tags, etc.
INCORRECT ORDERS or ITEMS SENT TO YOU IN ERROR:
Human error does occur occasionally.ÃÂ (Our history of this is about twice per year!)We apologize in advance for any inconvenience. Please contact us via email or call our toll free number immediately upon receipt of your order. We will correct the problem to the best of our ability, to your satisfaction, and at no additional expense to you, our valued customer.
It has been our experience that on occasion (usually once a year!) an item is damaged during shipping. Should this occur, please contact us immediately upon receipt of package. We will correct the problem to the best of our ability and to your satisfaction at no additional expense to you.
In general, items are in stock and ready to ship. Occasionally, a quantity ordered may not be in stock.In this case, Charm and Hammer will notify the buyer as soon as possible. ÃÂPlease allow 1-2 weeks for backordered items. Buyers have the option to wait for the item(s) to come in, substitute another item or cancel the item backordered.
Questions ? Contact Us